When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. We accept returns. You can return unopened items in the original packaging within 7 days of your purchase with a receipt or proof of purchase. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. If 7 days or more have passed since your purchase, we will not offer you a refund or an exchange.
The procedure of refunding will be:
1) To request a refund, simply contact us with your purchase details within ninety (7) days of your purchase.
Yo You can fill out this form:- https://xfashio.in/index.php?route=account/return/add
2) You have to include your order number (sent to you via email after ordering). Also, you have to tell us the reason of requesting a refund – we actually take customer feedback very seriously and will use it to constantly improve our products and quality of service.
3) If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow up on the status of your return, please contact us at [email protected]
Refund will be applicable only if the following conditions are satisfied:
1) We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect.
2) You can also send the item you consider defective to F2 First Floor Gyan Khand 2 Indirapuram Ghaziabad 201014. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
1) Some items are non-refundable and non-exchangeable.
2) Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
3) Shipping charges for all returns must be prepaid and insured by you.
4) You are responsible for any loss or damage to the product during shipment.
5) We do not guarantee that we will receive your returned item.
6) Shipping and handling charges are not refundable.
7) Any amounts refunded will not include the cost of shipping.
http://www.xfashio.com/ believes in helping its customers as far as possible and has therefore a liberal cancellation policy.
The following things need to be considered under the Cancellation policy:
1) Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category.
2) Refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
3) In case of receipt of damaged or defective consumer durable items and nondurable items please report at [email protected] The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
4) In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. We will take appropriate action against the merchant.